1. What are your service areas?
   
   • Seven Points Logistics operates primarily in Austin,
     TX, and nearby cities, offering both local and regional deliveries.
2. What are your delivery hours?
   
   • Standard delivery hours are 6:00
     AM to …, with flexibility based on customer needs and special
     requests.
3. How much per delivery?
   
   • Pricing varies based on
     distance, weight, and type of item. For smaller deliveries under $600,
     there’s a flat fee of $40. Larger or more complex deliveries are
     quoted individually.
4. What is your delivery time frame?
   
   • Delivery time depends on the
     distance and type of service. Local deliveries within the Austin area are
     typically same-day or next-day.
5. Do you offer same-day or next-day
   delivery?
   
   • Yes, Seven Points Logistics
     provides both same-day and next-day delivery services,
     especially for last-mile deliveries.
6. What is your insurance policy for
   damaged items?
   
   • Basic liability coverage is included for all deliveries.
     Additional insurance options are available for high-value items.
7. Do you require a signature upon
   delivery?
   
   • Yes, signatures are required for
     deliveries to ensure proof of delivery and customer satisfaction.
8. What happens if I’m not home for
   a delivery?
   
   • If no one is available at the
     delivery location, we attempt to reschedule or leave the item in a secure
     location based on customer instructions.
9. Can you deliver to a specific
   address or location?
   
   • Yes, Seven Points Logistics
     delivers to specific addresses, including homes, businesses, and other
     requested locations.
10. Do you offer white-glove delivery
    services?
    
    • At the moment, white-glove
      services are not part of the standard offering, but custom requests
      can be discussed.

Last-Mile Delivery Questions:

11. What is the typical turnaround
    time for last-mile deliveries?
    
    • For local last-mile deliveries,
      the typical turnaround time is same-day or within 24 hours,
      depending on the urgency.
12. Can you handle fragile or
    delicate items?
    
    • Yes, we handle fragile items
      with care and offer specialized packaging to ensure safe transportation.
13. Do you offer real-time tracking
    of deliveries?
    
    • Yes, real-time tracking is
      available through Routific, providing updates throughout the
      delivery process.
14. Can you provide proof of
    delivery?
    
    • Yes, proof of delivery is
      provided, including electronic signatures and delivery photos.
15. What is your policy for missed
    deliveries?
    
    • For missed deliveries, we
      attempt to reschedule the delivery or provide a safe drop-off
      option based on the customer’s preference.

Small Move and Pickup Questions:

16. What is the minimum and maximum
    weight or size you can handle?
    
    • We handle small to medium-sized
      moves, with a maximum weight of approximately 100 lbs per item.
      Larger or heavier items may require special arrangements.
17. Do you provide packing services?
    
    • Currently, packing services
      are not offered, but customers can request assistance for larger, fragile
      items.
18. Do you offer disassembly and
    reassembly services?

·
Currently, MileMaster
Logistics does not provide disassembly or assembly services. Customers are
encouraged to ensure all items are ready for pickup and delivery.

19. Can you handle stairs or narrow
    hallways?
    
    • Yes, our team is experienced in
      maneuvering items through narrow hallways and staircases, though
      additional fees may apply for complex moves. For items weighing more
      than 100 lbs, delivery will be curbside only. If the item is
      less than 100 lbs. and needs to be delivered to an upper floor, there is
      an additional charge of $20 per floor, starting with the second
      floor.
20. Do you have any restrictions on
    the types of items you can move?
    
    • We do not transport hazardous
      materials, firearms, or any illegal items. Certain fragile or high-value
      items may require special handling.
21. What is your liability coverage
    for items during a move?
    
    • We provide basic liability
      coverage, with the option to purchase additional insurance for
      high-value items.
22. Do you offer storage services?
    
    • Storage services are not
      currently part of our offering, but we can help customers find local
      storage partners if needed.
23. Can you provide an estimate for a
    move?
    
    • Yes, estimates are provided
      through our website or via consultation. We also have an estimate form
      that transitions into an order if accepted.
24. What is your cancellation policy?
    
    • Cancellations are allowed with a
      24-hour notice without penalty. Cancellations made within 24 hours
      will incur a small fee.
25. Do you offer military or senior
    discounts?
    
    • Yes, Seven Points Logistics
      offers discounts for military personnel and seniors as part
      of our community support initiatives.