General Delivery Questions
Seven Points Logistics operates primarily in Austin, TX, and nearby cities, offering both local and regional deliveries.
Standard delivery hours are 6:00 AM to …, with flexibility based on customer needs and special
requests.
Pricing varies based on distance, weight, and type of item. For smaller deliveries under $600, there’s a flat fee of $40. Larger or more complex deliveries are quoted individually.
Delivery time depends on the distance and type of service. Local deliveries within the Austin area are
typically same-day or next-day.
Yes, Seven Points Logistics provides both same-day and next-day delivery services, especially for last-mile deliveries.
Basic liability coverage is included for all deliveries.
Additional insurance options are available for high-value items.
Yes, signatures are required for
deliveries to ensure proof of delivery and customer satisfaction.
delivery location, we attempt to reschedule or leave the item in a secure location based on customer instructions.
Yes, Seven Points Logistics delivers to specific addresses, including homes, businesses, and other requested locations.
At the moment, white-glove services are not part of the standard offering, but custom requests can be discussed.
For local last-mile deliveries, the typical turnaround time is same-day or within 24 hours, depending on the urgency.
Yes, we handle fragile items with care and offer specialized packaging to ensure safe transportation.
Yes, real-time tracking is available through Routific, providing updates throughout the delivery process.
Yes, proof of delivery is provided, including electronic signatures and delivery photos.
For missed deliveries, we attempt to reschedule the delivery or provide a safe drop-off option based on the customer’s preference.
We handle small to medium-sized
moves, with a maximum weight of approximately 100 lbs per item. Larger or heavier items may require special arrangements.
Currently, packing services are not offered, but customers can request assistance for larger, fragile
items.
Currently, MileMaster
Logistics does not provide disassembly or assembly services. Customers are
encouraged to ensure all items are ready for pickup and delivery.
Yes, our team is experienced in
maneuvering items through narrow hallways and staircases, though
additional fees may apply for complex moves. For items weighing more
than 100 lbs, delivery will be curbside only. If the item is less than 100 lbs. and needs to be delivered to an upper floor, there is an additional charge of $20 per floor, starting with the second floor.
We do not transport hazardous materials, firearms, or any illegal items. Certain fragile or high-value items may require special handling.
We provide basic liability coverage, with the option to purchase additional insurance for high-value items.
Storage services are not currently part of our offering, but we can help customers find local storage partners if needed.
Yes, estimates are provided through our website or via consultation. We also have an estimate form that transitions into an order if accepted.
Cancellations are allowed with a 24-hour notice without penalty. Cancellations made within 24 hours will incur a small fee.
Yes, Seven Points Logistics
offers discounts for military personnel and seniors as part of our community support initiatives.
- What are your service areas?
- Seven Points Logistics operates primarily in Austin,
TX, and nearby cities, offering both local and regional deliveries.
- Seven Points Logistics operates primarily in Austin,
- What are your delivery hours?
- Standard delivery hours are 6:00
AM to …, with flexibility based on customer needs and special
requests.
- Standard delivery hours are 6:00
- How much per delivery?
- Pricing varies based on
distance, weight, and type of item. For smaller deliveries under $600,
there’s a flat fee of $40. Larger or more complex deliveries are
quoted individually.
- Pricing varies based on
- What is your delivery time frame?
- Delivery time depends on the
distance and type of service. Local deliveries within the Austin area are
typically same-day or next-day.
- Delivery time depends on the
- Do you offer same-day or next-day
delivery?- Yes, Seven Points Logistics
provides both same-day and next-day delivery services,
especially for last-mile deliveries.
- Yes, Seven Points Logistics
- What is your insurance policy for
damaged items?- Basic liability coverage is included for all deliveries.
Additional insurance options are available for high-value items.
- Basic liability coverage is included for all deliveries.
- Do you require a signature upon
delivery?- Yes, signatures are required for
deliveries to ensure proof of delivery and customer satisfaction.
- Yes, signatures are required for
- What happens if I’m not home for
a delivery?- If no one is available at the
delivery location, we attempt to reschedule or leave the item in a secure
location based on customer instructions.
- If no one is available at the
- Can you deliver to a specific
address or location?- Yes, Seven Points Logistics
delivers to specific addresses, including homes, businesses, and other
requested locations.
- Yes, Seven Points Logistics
- Do you offer white-glove delivery
services?- At the moment, white-glove
services are not part of the standard offering, but custom requests
can be discussed.
- At the moment, white-glove
Last-Mile Delivery Questions:
- What is the typical turnaround
time for last-mile deliveries?- For local last-mile deliveries,
the typical turnaround time is same-day or within 24 hours,
depending on the urgency.
- For local last-mile deliveries,
- Can you handle fragile or
delicate items?- Yes, we handle fragile items
with care and offer specialized packaging to ensure safe transportation.
- Yes, we handle fragile items
- Do you offer real-time tracking
of deliveries?- Yes, real-time tracking is
available through Routific, providing updates throughout the
delivery process.
- Yes, real-time tracking is
- Can you provide proof of
delivery?- Yes, proof of delivery is
provided, including electronic signatures and delivery photos.
- Yes, proof of delivery is
- What is your policy for missed
deliveries?- For missed deliveries, we
attempt to reschedule the delivery or provide a safe drop-off
option based on the customer’s preference.
- For missed deliveries, we
Small Move and Pickup Questions:
- What is the minimum and maximum
weight or size you can handle?- We handle small to medium-sized
moves, with a maximum weight of approximately 100 lbs per item.
Larger or heavier items may require special arrangements.
- We handle small to medium-sized
- Do you provide packing services?
- Currently, packing services
are not offered, but customers can request assistance for larger, fragile
items.
- Currently, packing services
- Do you offer disassembly and
reassembly services?
·
Currently, MileMaster
Logistics does not provide disassembly or assembly services. Customers are
encouraged to ensure all items are ready for pickup and delivery.
- Can you handle stairs or narrow
hallways?- Yes, our team is experienced in
maneuvering items through narrow hallways and staircases, though
additional fees may apply for complex moves. For items weighing more
than 100 lbs, delivery will be curbside only. If the item is
less than 100 lbs. and needs to be delivered to an upper floor, there is
an additional charge of $20 per floor, starting with the second
floor.
- Yes, our team is experienced in
- Do you have any restrictions on
the types of items you can move?- We do not transport hazardous
materials, firearms, or any illegal items. Certain fragile or high-value
items may require special handling.
- We do not transport hazardous
- What is your liability coverage
for items during a move?- We provide basic liability
coverage, with the option to purchase additional insurance for
high-value items.
- We provide basic liability
- Do you offer storage services?
- Storage services are not
currently part of our offering, but we can help customers find local
storage partners if needed.
- Storage services are not
- Can you provide an estimate for a
move?- Yes, estimates are provided
through our website or via consultation. We also have an estimate form
that transitions into an order if accepted.
- Yes, estimates are provided
- What is your cancellation policy?
- Cancellations are allowed with a
24-hour notice without penalty. Cancellations made within 24 hours
will incur a small fee.
- Cancellations are allowed with a
- Do you offer military or senior
discounts?- Yes, Seven Points Logistics
offers discounts for military personnel and seniors as part
of our community support initiatives.
- Yes, Seven Points Logistics